Custom Software Development

I.T. Guaranteed

Custom solutions with satisfaction guaranteed

Phone: 1300 889 533

Call us to create your bespoke software

Custom Software Development

I.T. Guaranteed specialises in software development and can create a brand new application for your organisation, or customise software from one from the many software packages already available.

We have experience programming solutions in banking, accounting, agriculture, government and health sectors. We have a number of off the shelf solutions ready to be customised for your organisation.

Convert old Databases

I.T. Departments love to get rid of MS Access Databases, particularly if they were created in-house by that employee that left years ago. No more struggling with tables and queries. And no more problems with staff fiddling or accidently reprogramming unprotected databases. We can work with I.T. Departments, agency managers and end users to create a solution that is satisfactory to all.

Advanced Reporting will keep management satisfied

Reports are designed to quickly & easily present the data needed to make informed business decisions and to report on the progress of your agency. Reports can be drilled all the way down to easily locate and open the original data. All reports can be transferred directly into Excel with the click of a single button. Date Ranges may be selected simply by use of the quick dates selectors. There are KPI Reports and top ten reports as well as built-in graphs and exception reports to notify you of potential problems. Templates can be applied to automatically format the report with your choice of colour or font style.

Intuitive User Interface

Intuitive features include a comprehensive find box right on the main toolbar which can be used to find records by surname, date or ID make the software a pleasure to use. Dates may be selected with menus, calendars, or simply by pressing quick keys such as + to advance 1 day. It’s the little extras that make day to day use of our software less stressful.

Web-based or self-updating portable executable

Our portable executable program is lightning fast and used by the majority of our clients. It can be installed with normal user privileges. It updates automatically and therefore requires no assistance from your I.T. Department to install the clients or maintain the software. Alternately, your organisation might prefer to use the responsive web-based form suitable for smaller screens.

Host the database on your own SQL server for ultimate security or utilise a cloud server

Most of our clients prefer to keep all their data internal and on their own servers and be responsible for their own backups. This ensures the fastest possible data request times. Alternately we can assume the responsibility and arrange hosting for you and perform regular backups according to an agreed schedule.

Learn with ease

The easiest way to learn something new is to watch it being done. We have created videos to instruct your staff on how to make the most out of Easy Health Statistics. Also included is a comprhensive user manual.

We've got your back

Easy Client Records comes with multiple free support inclusions. The comprehensive user manual includes an in-depth getting started section, a user guide, and a detailed field reference. There are also video tutorials. I.T. Guaranteed welcomes contact for support by email, phone or skype. Remote desktop support (Quick Support) is available directly from the menu bar.

Configuration Choices

Hosting (Database Storage)

Internal (self) host

Inexpensive
Most Secure

Most Affordable
Quick & easy to install

Cloud

Most Accessible
Can be accessed outside organisation without VPN

Interfaces

Windows Application

Fast, easy to use, easy to install
No need to log in or
remember another password
Most affordable interface

Mix

Saves on development cost of full web browser app
Reduced features available on the browser version
Full features accessible for the windows users

Web Browser

Works on Windows, Apple, Andriod.
Can be hosted in the cloud for external access.

Our Clients

Our Company

years providing software services to government

years providing software services to government departments

Some of our enterprise clients have been relying on our software daily for the last years. In I.T. years that's like ... forever. In fact, we go back to Windows 3.1 together.

We have seen our client's employees come and go. We have attended their employee's retirement parties. We have even had those retirees visit our home for coffee and free PC support. And after that long, some have become family friends.

Testimonial

Testimonials

“I have been using I.T. Guaranteed’s software for 18 years and have found the software is user-friendly and intuitive. This has enabled our fleet management to be targeted to achieving our goals and efficiencies. The odd issue has been resolved rapidly with no fuss as the system has been robust with very minimal down time. Reporting is easy with the click of a button, and the online help is also easy to use. I would recommend this company and the software it produces to other users.”

Stephen Simmons
Transport Manager, Fleet Management North
Tasmanian Health Service

“I used I.T. Guaranteed's Fleet software for 16 years. It was easy to use, and reliable with little to no downtime. On the odd occasion when we needed help, it was prompt and friendly. I would recommend I.T. Guaranteed wholeheartedly.' ”

Bruce Baudinette
Fleet Manager (Retired), UTAS

100% Customisable to your requirements

Any and all parts of the software can be customised to the unique requirements of your organisation. Software should operate the way your organisation wants it to, not the other way around. We work with all stakeholders to ensure your organisation's requirements are not only met, but exceeded.

Reliable quick support

Reliable, quick support

We guarantee that you will be satisfied with our 3 hour response times and 48 hour resolution times. Standard support is 9am to 5pm, business days, Australian Eastern Standard Time. 24/7 Support is available by negotiation.

Money back satisfaction guarantee

It is what we named the business, after all. If our client isn't satisfied, then they can have their money back. You see, we prefer our clients to choose to remain with us rather than be forced to remain due to a contract that locks them in.

GITC approved supplier

Your project will gain the approval of your I.T. department quicker and easier due to our GITC accreditation for software development and vast experience in working with government agencies.

FAQS

Do you sell outside Australia?

Yes.

What are your support hours?

Standard support is Monday to Friday 9am to 5pm Tasmanian time, which is GMT+10 hours, or +11 hours in summertime. Email support will be repsonded to the next business day.

Do you provide after hours or 24/7 support?

After hours support or 24/7 support can be negotiated. Having said that our software runs requiring minimal support.

Will the software work over the internet?

Yes. We have a variety of packages available to suit all requirements. Our most popular version is a self-updating portable program. Web based alternative versions are available as are hybrid solutions that use web booking forms, but use the fast installable clients for dispatchers.

Is the software audited?

Yes. All entries and changes made within the software, even those by NEPT administrators, and logged, together with who made the change and when. The logs are accessible from the audit reports, which NEPT administrators may view.

Can users create their own reports?

Administrators can create new reports, by modifying one of the existing reports. The software includes a full Query by Example grid, and SQL editor.

Can the software be customised?

We are happy to customise the software to ensure that it meets your needs. Software should work the way your organisation does not the other way around.

For immediate help

Phone : 1300 889 533

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