Do you sell outside Australia?
What are your support hours?
Standard support is Monday to Friday 9am to 5pm Tasmanian time, which is GMT+10 hours, or +11 hours in summertime. Email support will be repsonded to the next business day.
Do you provide after hours or 24/7 support?
After hours support or 24/7 support can be negotiated. Having said that our software runs requiring minimal support.
Will the software work over the internet?
Yes. We have a variety of packages available to suit all requirements. Our most popular version is a self-updating portable program. Web based alternative versions are available as are hybrid solutions that use web booking forms, but use the fast installable clients for dispatchers.
Is the software audited?
Yes. All entries and changes made within the software, even those by NEPT administrators, and logged, together with who made the change and when. The logs are accessible from the audit reports, which NEPT administrators may view.
Can users create their own reports?
Administrators can create new reports, by modifying one of the existing reports. The software includes a full Query by Example grid, and SQL editor.
Can the software be customised?
We are happy to customise the software to ensure that it meets your needs. Software should work the way your organisation does not the other way around.
What backend server does it use?
It is your choice. The software is built to run on sql. We recommend Microsoft SQL server, or Microsoft sql express. It will also run on MS Access, but we prefer to use that just for the demo.
How much does it cost?
In order to quote we will need to know how many vehicles and volunteers you have.
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