I.T. Guaranteed
Customised solutions with satisfaction guaranteed
Phone: 1300 889 533



Community Transport Booking Software

Bringing Clients, Vehicles and Volunteers Together

Our Company


19 years providing software services to government

19 years providing software services to government departments

Some of our enterprise clients have been relying on our software daily for the last 19 years. In I.T. years that's like ... forever. In fact, we go back to Windows 3.1 together.

We have seen our client's employees come and go. We have attended their employee's retirement parties. We have even had those retirees visit our home for coffee and free PC support. And after that long, some have become family friends.


Testimonial

Testimonial

“I have been using I.T. Guaranteed’s software for 18 years and have found the software is user-friendly and intuitive. This has enabled our fleet management to be targeted to achieving our goals and efficiencies. The odd issue has been resolved rapidly with no fuss as the system has been robust with very minimal down time. Reporting is easy with the click of a button, and the online help is also easy to use. I would recommend this company and the software it produces to other users.”

Stephen Simmons
Transport Manager, Fleet Management North
Tasmanian Health Service


100% Customisable to your requirements

100% Customisable to your requirements

Any and all parts of the software can be customised to the unique requirements of your organisation. Software should operate the way your organisation wants it to, not the other way around. We work with all stakeholders to ensure your organisation's requirements are not only met, but exceeded.


Reliable quick support

Reliable, quick support

We guarantee that you will be satisfied with our 3 hour response times and 48 hour resolution times. Standard support is 9am to 5pm, business days, Australian Eastern Standard Time. 24/7 Support is available by negotiation.


Money back satisfaction guarantee

Money back satisfaction guarantee

It is what we named the business, after all. If our client isn't satisfied, then they can have their money back. You see, we prefer our clients to choose to remain with us rather than be forced to remain due to a contract that locks them in.


GITC approved supplier

GITC approved supplier

Your project will gain the approval of your I.T. department quicker and easier due to our GITC accreditation for software development and vast experience in working with government agencies.


Features

Take the headache out of scheduling

Take the headache out of scheduling

Dispatchers can quickly assign bookings to vehicles simply by dragging the booking onto a vehicle. Swapping bookings between vehicles is just as easy. Summary information about bookings is instantly available by hovering the mouse over the booking. There is no need to open each individual booking. This provides the dispatchers with the critical information they need to simply assign bookings to vehicles. All vehicle pools can be displayed on the one form. By default, bookings are displayed as surname – destination, however, it is easy to change this to suit your preferences.

Collect the information needed to allocate the booking to the correct vehicle

Collect the information needed to allocate the booking to the correct vehicle

The software collects the vital information that is needed by dispatchers in order to allocate and prioritise the booking requests. This can be fully customised for your organisation. By default, all fields are mandatory, requiring booking requesters to discount certain conditions. This process reduces the need for dispatchers to chase up information that booking requesters fail to complete, saving time and unnecessary delays.

Advanced Reporting

Advanced Reporting

Reports are designed to quickly & easily present the data needed to make informed business decisions and to report on the progress of your agency. Reports can be drilled all the way down to easily locate and open the original data. All reports can be transferred directly into Excel with the click of a single button. Date Ranges may be selected simply by use of the quick dates selectors. There are KPI Reports and top ten reports as well as built-in graphs and exception reports to notify you of potential problems. Templates can be applied to automatically format the report with your choice of colour or font style.

We've got your back

We've got your back

Community Transport Booking Software comes with multiple free support options. The comprehensive user manual includes an in-depth getting started section, a user guide, and a detailed field reference. There are also video tutorials. I.T. Guaranteed welcomes contact for support by email, phone or skype. Remote desktop support (Quick Support) is available directly from the menu bar.

Reduce billing errors

Reduce billing errors

Community Transport Booking Software automatically calculates the travel distances as well as the client fares. No matter how complex your tariffs are, rest assured that they will be automatically calculated for each trip. Charges can also take into account discounts, which apply to certain clients. Either journal export the billing data to your accounting system, or use the optional invoicing & accounts receivable module. Double entry will be a thing of the past.

No Training Required

No Training Required

Intuitive features include a comprehensive find box right on the main toolbar which can be used to find bookings by surname, date or booking ID, or find drivers make the software a pleasure to use. Dates may be selected with menus, calendars, or simply by pressing quick keys such as + to advance 1 day. It’s the little extras that make day to day use of our software less stressful.



Configuration


Web based or self-updating portable executable

Web-based or self-updating portable executable

Our portable executable program is lightning fast and used by the majority of our clients. It can be installed with normal user privileges. It updates automatically and therefore requires no assistance from your I.T. Department to install the clients or maintain the software. Alternately, your organisation might prefer to use the responsive web-based form suitable for smaller screens.


Host the database on your own SQL server for ultimate security or utilise a cloud server

Host the database on your own SQL server for ultimate security or utilise a cloud server

Most of our clients prefer to keep all their data internal and on their own servers and be responsible for their own backups. This ensures the fastest possible data request times. Alternately we can assume the responsibility and arrange hosting for you and perform regular backups according to an agreed schedule.


More information

For more detailed information, please download our product feature and benefit guide.

If you would like a demo to trial, please contact us here.